Shipping policy

At Zenviira, we’re committed to delivering your order safely and as quickly as possible. Please review our shipping information below.

Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays).
Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times (may vary by location):

  • Canada & USA: 7–12 business days

  • UK & Europe: 7–14 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of World: 10–20 business days

Please note: Delivery times are estimates and can be affected by customs, weather, or carrier delays.

Shipping Rates

Shipping fees are calculated at checkout based on your location and order size.
We may also offer free shipping promotions on selected orders or during special events.

Tracking Your Order

Tracking will be emailed once your order ships.
You can track your package anytime using the tracking link provided in your email.

If your tracking has not updated for a few days, don’t worry — international shipments may take time to scan while in transit.

Customs & Duties

International orders may be subject to customs fees, taxes, or duties depending on your country.
These charges are the responsibility of the customer and are not controlled by Zenviira.

Incorrect Address

Please ensure your shipping address is correct before placing your order.
If an incorrect address is entered, Zenviira is not responsible for:

  • packages delivered to the wrong address

  • packages returned to sender

  • delays caused due to incorrect details

If you notice an error, contact us immediately so we can try to update it before shipment.

Delayed or Missing Packages

If your order is taking longer than expected:

  • First, check your tracking link

  • Then contact our support team with your order number

If a package is confirmed lost in transit, we will assist with a replacement or resolution based on the carrier’s investigation.

Contact Us

If you have any shipping questions, contact us at:
📧 SUPPORT@ZENVIIRA.COM